Avail complete immunity against all kinds of damages with HT shield
With HT shield get complete insurance immunity for all your tech gadgets (mobile, tablet, IT product excluding printers) insured against any damage (accidental damage, forced theft, cracked screen liquid damage).
HT shield is the first of its kind supplementary warranty service introduced by holistic technologies (Pvt)Ltd. HT shield is an insurance-based service where user can claim damages for the device, tech gadgets and electronic items.
Holistic shield covers damage and theft for 1 year from the time of purchase. This shield is valid for 1 year (manufacturer warranty).
- Replacement coverage under the manufacturer fault is subjected to verification done through authorized service centres.
- Any malfunction of the software, accidental damage or natural calamities damage will not be covered in replacement.
Theft coverage can only be claimed with proper documentation, any claim under theft by trickery, pickpocketing or unexplainable disappearance will not be covered.
Required Documents for claim
- A police report of theft by force
- FIR reference number approved pictures of forced entry i.e. broken glass, window, broken lock
Hassle-Free Step by Step Guide for HT Shield Claim
- Customer needs to report the issue within seven days otherwise replacement claim will not be appliable.
- Damaged product must not have a fault that can be corrected by a layman, including scaling, blockage or blown fuse.
- Take the faulty device to the helpdesk.
- Keep the invoice copy while bringing the faulty device.
- Disclaimer: customer will lose the plan in case of wrong or fraudulent claim.
In case of accidental harm, breakage or wrong assembling company will take care of the repairing cost of the device. However, if the device is damaged beyond repair, the price will be covered by the company.
- Any liability covered under the electronics appliance manufacture warranty will not be covered by the TH shield.
- Defect not initially covered under manufacture warranty or supplier warranty except damage protection.
- Routine maintenance, cleaning, de-scaling, lubrication etc.
- Misuse damage, negligence, transit damage etc.
- loss in a fire, explosion, natural calamities etc.
- Damage in accessories is not included
- Any transmission or reception issue due to external reason.
- Data or hardware corruption due to virus
- Model or serial number is removed or tempered.
- In case of Modification to the original design
- Damage due to wrong power usage, voltage, corrosion, rust or supply issue in electricity, gas or water.
- Damage due to unauthorized repair by third party or device repaired by the third party before.
- Device recalled by the brand
- Damage due to any cosmetic change including paintwork, dent or scratch removal etc.
- Devise used for rent or commercial usage.
- Damage due to not following manufacturer instruction.
- Damage to recording media due to software defects or software generated issues.
- Delay of repair due to Import restrictions of parts according to the company law may apply.
Cancellation can be done within 7 days starting from the purchase date with the help of the original invoice from the store purchase. After cancellation, the certificate for the HT shield needs to be returned.